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    Frequently Asked Questions

    FAQs

    Everything you need to know about sizing, care, shipping, and using HerraWear.

    Sizing & Fit

    What sizes does HerraWear come in?βŒ„
    HerraWear is available in sizes XS to XL, with a dedicated tween range for ages 11 to 13.
    How do I choose the right absorbency?βŒ„
    Choose based on your typical flow β€” light days suit our everyday styles, while heavier days are better matched to our maximum-absorbency options. Product pages list the absorbency level for each style.
    Can I wear HerraWear with a tampon or cup?βŒ„
    Yes β€” HerraWear can be worn on its own for full protection, or as backup alongside a tampon, pad, or menstrual cup.

    Care & Washing

    How do I wash my HerraWear?βŒ„
    Rinse in cold water until it runs clear, place in a mesh laundry bag, then machine wash with similar colours on a gentle cycle at max 40Β°C.
    Can I use fabric softener or tumble dry?βŒ„
    Avoid fabric softener β€” it coats the wicking layer and reduces absorbency. Air dry rather than tumble dry to protect the fabric layers.
    How long does a pair of HerraWear last?βŒ„
    With proper care, HerraWear is designed to last for years of regular use β€” replacing hundreds of disposable products over its lifetime.

    Shipping & Returns

    Do you deliver across South Africa?βŒ„
    Yes, we deliver nationwide, with free shipping on qualifying orders β€” see the banner at the top of the site for current thresholds.
    Can I return or exchange my order?βŒ„
    For hygiene reasons, worn period underwear can't be returned, but unworn items in original packaging can be exchanged β€” get in touch via our Contact page and we'll help sort out sizing.

    Ordering

    What payment methods do you accept?βŒ„
    We accept the payment options shown at checkout, including South African card and EFT gateways.
    Still have a question?βŒ„
    Reach out through our Contact Us page and we'll get back to you as soon as we can.

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